Today's Customer Service Complaint Call...

was made to FedEx Kinkos thanks to J.B. at our local branch.

J.B. spent a good twenty minutes trying to pick up "Michelle" the customer who he waited on ahead of me (despite my being in line at the FedEx station before Michelle walked up to the general registers...)

J.B. stood there, starry eyed and chatting up Michelle in his best Barry White voice while she wrote out her father's day cards, weighed a gift bag on the Fed Ex scale (not sure why), filled out all of her paperwork and then packaged the gift bag. (All the while, the FedEx truck driver was loading up his hand truck, and I'm sitting there thinking, "great! my packages aren't getting out until tomorrow at this pace".)

Anyway, I guess J.B.'s charms worked, because at the end of the transaction-- after he had to circle the Fedex tracking number on her reciept (and try for a touch of her hand) she passed a piece of paper across the counter to him, with her name and number. Right about then is when I lost all patience and called for a manager! I'm all for this guy making a love connection, but can we try and limit the pick-ups to packages and not customers?